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TERMS OF USE

We may make changes in information about price and availability without notice. We reserve the right to change the price of our products. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, NOCI shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. NOCI shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NOCI shall immediately issue a credit to your credit card account in the amount of the charge.

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Refund Policy 

If you are unhappy with your coffee in any way, please contact us immediately, within seven (7) days. We may initiate a return and refund you the amount. Shipping, taxes and certain fees may not be refundable. 

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User Accounts: Users of this website age eighteen (18) and older may register for an account to purchase products and register their NOCI account. If you are under the age of eighteen (18), you may not register for access to an account and you may only purchase our products through and with the consent of a parent or guardian. When you register for an account, you hereby represent that:

  • You meet the age requirements posted on the website;

  • The information you provide is accurate, current and complete, and you agree to maintain and promptly update your information so that it remains accurate, current and complete;

  • You will be responsible for all activities and transactions that take place and all materials posted by you or anyone using your account;

  • You will be solely responsible for maintaining the secrecy and security of your account and password and for restricting access to your computer.

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We reserve the right to terminate any user account or cancel product orders in our discretion.

Users age eighteen (18) and older may also sign up to receive promotional emails from us. When you ask to be placed on our email list, you hereby confirm that you are over the age of eighteen (18) and that you wish to receive promotional emails from us. If you are receiving promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email to unsubscribe.

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Third Party Links: From time to time, the Site may contain links to websites that are not owned, operated or controlled by NOCI or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website(s). Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from the Site, you do so entirely at your own risk.

Copyright Claim Policy: We do not permit anyone to post materials on our website that infringe the copyrights of others. If you believe any content on our website infringes your rights or if you are acting with consent on behalf of someone who does, please send us notice through our Copyright Infringement Claims Procedure (see below).

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Copyright Infringement Claims Procedure: We do not permit anyone to post materials on our website that infringe the copyrights of others. We have adopted and will follow the procedures outlined in Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, to address claims that copyright-protected material has been placed on our website without permission from the copyright owner.

 

  1. Notice to Designated Agent: If you claim ownership of copyright in material posted on our website and you believe that posting it infringes your copyright -- or if you are authorized to act on behalf of a person who makes such a claim -- you may send us notice of your claim by filling out and submitting the or you may send an email or regular mail to the following:

    • Mail:
      P.O. Box 8335 
      New Orleans, LA 70182

    • Email: hello@nolacoffeeimports.com

    • Phone: (504) 233-4402 Monday through Friday, 9 A.M. – 3 P.M. CT

  2. Notice Requirements:  To be sure we are able to address your claim, you must include the following information in your notice:

    1. Your physical or electronic signature: The notice should be signed either by the copyright owner of the infringing work or by someone authorized to act on the copyright owner’s behalf;

    2. Identification of the copyrighted work you claim was infringed:   If multiple copyrighted works are covered by the same notification, you may provide a representative list of the infringed works.

    3. Identification of where on our website the copyrighted material can be found:   Please provide a complete URL and any additional information necessary to enable us to locate and identify the claimed infringing material.

    4. Your contact information:   Please provide an address, telephone number, and, if available, an email address at which we can contact the complaining party.

    5. Certification of Infringement:   The notice must certify that the complaining party has a good faith belief that use of the material on our website is not authorized by the copyright owner, its agent, or the law.

    6. Certification of Accuracy: The notice must also state that the information supplied is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you fail to comply substantially with these notice requirements you may experience delay while we seek supplemental information. In the event we are unable to obtain supplemental information that substantially complies with these requirements we may deny your request to remove or disable the material.

    7. Takedown Upon Notice: Upon receipt of proper notification of claimed copyright infringement, we will respond promptly to remove, or disable access to, the material.Counter Notification: After disabling or removing the alleged infringing material, we will take reasonable steps promptly to notify the user who posted the material that the material was removed or access was disabled. Thereafter, the user may provide a counter notification. To submit a proper counter notification a user must provide:

    8. A physical or electronic signature of the user providing the counter notification.

    9. Identification of the material that was removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled. 

    10. A statement by the user that "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled."

    11. The user’s full name, address, telephone number, and user name.

    12. If the user’s address is located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court in which my address is located and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."

    13. If the user’s address is not located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court for any judicial district in which Peet’s Coffee, Inc. may be found and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."

    14. Actions Upon Counter Notification: Upon receipt of a counter notification of the type described above we will promptly provide the person who gave the original notice of infringement a copy of the counter notification. We will also inform the original claimant that we will replace the removed material or cease disabling access to the material unless we receive notice, no more than 10 business days thereafter, that the claimant has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material.

    15. Repeat Infringers: Posting infringing materials is a violation of our website’s terms and conditions. We will not permit repeated violations of this policy. In appropriate circumstances, we may terminate any user account, disable the user’s password, or take other appropriate action with respect to any user or users if we make a reasonable determination that the user or users are repeat infringers.

    16. Misrepresentations: The DMCA, 17 U.S.C. § 512(f), provides for penalties against persons who knowingly materially misrepresent that material or activity is infringing or that material or activity was removed or disabled by mistake or misidentification. If you have questions about any notification or counter notification to be provided hereunder, please seek advice from knowledgeable counsel. THE INFORMATION PRESENTED HERE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE.

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